Buyer Protection & Refund Policy Last update 1 day ago

Buyer Protection & Refund Policy


Your Satisfaction is Our Priority

At ePloys, we’re committed to delivering a secure and transparent marketplace experience where buyers feel confident hiring freelancers from anywhere in the world. Our Buyer Protection & Refund Policy is designed to protect your investment while encouraging fair collaboration between you and our global freelancer community.


🛡️ Buyer Protection at a Glance

We safeguard every order through:

  • Escrow-Style Payment System – Funds are only released to the freelancer after you approve the delivery.
  • Milestone Payments (for custom projects) – Pay in parts as the work progresses.
  • Dispute Resolution Support – We step in when things don’t go as planned.
  • Secure Communication – Keep all discussions and transactions within the platform to stay protected.


💸 When Am I Eligible for a Refund?

You may be eligible for a partial or full refund under the following conditions:

✅ Non-Delivery

If the freelancer fails to deliver the work by the deadline and does not respond, you are entitled to a full refund.

✅ Poor Quality or Misrepresentation

If the work delivered is significantly different from the agreed scope or described gig and the seller refuses to revise it, you may request a refund.

✅ Order Cancellation

If both parties agree to cancel the project before any delivery, a full refund will be issued automatically.

✅ Fraud or Violation of Terms

If a freelancer engages in fraudulent activity, provides plagiarized work, or violates our terms, you may be fully refunded.



❌ When Refunds Are Not Applicable

  • You approved the order or marked it as completed.
  • The work delivered meets the original gig/project scope.
  • The dissatisfaction is based on personal preference after approval.
  • You made payment or requested delivery outside of ePloys.

Always keep all communications and transactions on our platform to remain eligible for buyer protection.



🔁 How the Refund Process Works

  1. Initiate a Dispute
  2. Go to your order page and click “Report Issue” to start the process.
  3. Work with the Freelancer
  4. Try to resolve the issue directly. Many sellers are happy to revise or adjust the delivery.
  5. Escalate to ePloys Support
  6. If resolution fails, escalate the case to our Trust & Safety Team within 3 days of delivery.
  7. Investigation & Decision
  8. Our team will review the order, communication, and delivery. We’ll decide based on evidence and platform policy.
  9. Refund Issued
  10. If eligible, refunds will be processed to your original payment method (processing time may vary by region/payment type).


🔄 Refund Processing Times

Payment Method Refund Time frame
PayPal 2–5 business days
Stripe (Cards)5–10 business days
Bank Transfer 7–14 business days
Mobile Wallets (Local)2–7 business days
Crypto Varies by network


🙋 Need Help?

Our support team is available to assist you at every stage of your order.

📧 Email: support@eploys.com

💬 Live Chat: Available inside your dashboard

🕐 Support Hours: 24/7 Response Within 24 Hours


ePloys — Secure, Fair, and Buyer-Focused

We’re here to ensure that every transaction on our platform ends with satisfaction, trust, and professionalism.